Refund Policy
At Zatoon Surgical, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our refund policy below.
Returns Eligibility
We accept return requests within 7 days of receiving your order.
To be eligible for a return:
- The product must be unused and in its original condition.
- The product must be returned in its original packaging.
- Proof of purchase or order confirmation must be provided.
Non-Returnable Items
The following items are not eligible for returns or refunds:
- Custom-made or special-order products
- Products damaged due to misuse or improper handling
- Products returned after the eligible return period
Refund Process
Once we receive and inspect the returned product, we will notify you regarding the approval or rejection of your refund.
If approved:
- Refunds will be processed using the original payment method where applicable.
- Processing times may vary depending on the payment provider.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. We will review the issue and arrange a suitable resolution.
Return Shipping
Unless the return is due to our error or a defective product, customers may be responsible for return shipping costs.
Contact Information
For any refund or return inquiries, please contact us:
Zatoon Surgical
Email: Jawad@zatoonsurgical.com
Phone: 03338646828
