Shipping Policy
Thank you for shopping with Zatoon Surgical. We are committed to delivering your mobility and healthcare products safely and efficiently. This Shipping Policy explains how orders are processed, shipped, and delivered.
Order Processing
Orders are typically processed within 1–3 business days after order confirmation.
Please note:
- Orders placed on weekends or public holidays may be processed on the next business day.
- Custom-made products may require additional production time.
- Customers will be notified if there are any significant delays.
Shipping & Delivery
We deliver products across Pakistan through trusted courier services.
Estimated delivery times:
- Major Cities: 3–5 business days
- Other Areas: 5–7 business days
- Custom Orders: Approximately 14 business days or as communicated during purchase
Delivery times are estimates and may vary due to courier operations, weather conditions, or other unforeseen circumstances.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment is completed.
Promotional free shipping offers may be available from time to time.
Order Tracking
Once your order has been dispatched, you may receive shipping or tracking information through email, phone, or WhatsApp where available.
Delivery Issues
Please ensure that your shipping information is accurate when placing an order.
Zatoon Surgical is not responsible for delays or delivery issues resulting from:
- Incorrect customer information
- Unavailable recipients
- Courier service disruptions
- Events beyond our reasonable control
Damaged or Missing Items
If your order arrives damaged or if any item is missing, please contact us within 48 hours of receiving the shipment. We will review the issue and assist you accordingly.
Contact Information
For any shipping-related questions, please contact us:
Zatoon Surgical
Email: Jawad@zatoonsurgical.com
Phone: 03338646828
