Terms of Service
Welcome to Zatoon Surgical. These Terms of Service govern your use of our website and the purchase of products from us. By accessing or using our website, you agree to comply with and be bound by these terms. Please read them carefully before using our services.
Introduction
Zatoon Surgical provides mobility and healthcare-related products including wheelchairs, sports wheelchairs, clubfoot shoes, daily use chairs, and other mobility support equipment. These Terms of Service apply to all visitors, customers, and users of our website.
By accessing our website, placing an order, or using our services, you acknowledge that you have read, understood, and agreed to these Terms of Service.
Website Use
By using this website, you agree:
- To use the website only for lawful purposes
- Not to engage in any activity that may damage or interfere with the website
- Not to attempt unauthorized access to any part of the website
- Not to misuse our products, services, or content
We reserve the right to restrict or terminate access to users who violate these terms.
Products & Services
We make every effort to ensure that product descriptions, specifications, images, and pricing are accurate.
However:
- Product colors may vary slightly due to screen settings
- Product availability may change without notice
- We reserve the right to modify or discontinue products at any time
- Product specifications may be updated to improve quality and performance
All products are subject to availability.
Orders & Acceptance
When you place an order, it constitutes an offer to purchase our products.
We reserve the right to:
- Accept or decline any order
- Cancel orders due to stock limitations
- Cancel orders involving pricing errors
- Verify customer information before processing an order
An order is considered accepted only after payment confirmation and order processing.
Pricing & Payments
All prices displayed on the website are listed in Pakistani Rupees (PKR).
By making a purchase, you agree that:
- Prices may change without prior notice
- Payment must be completed before order processing
- You are responsible for providing accurate payment information
- Additional taxes or charges, if applicable, may be added during checkout
We use secure payment methods to protect customer transactions.
Shipping & Delivery
We strive to process and dispatch orders as quickly as possible.
Please note:
- Delivery times are estimates and may vary depending on location
- Delays may occur due to courier services, weather conditions, or unforeseen circumstances
- Custom orders may require additional production time
- Shipping charges, if applicable, will be displayed during checkout
Zatoon Surgical is not responsible for delays caused by third-party shipping providers.
Returns & Refunds
Our return and refund process is governed by our Refund Policy.
Customers should review the Refund Policy before making a purchase.
We reserve the right to refuse refund requests that do not meet our policy requirements.
Warranty & Product Support
Certain products may include a manufacturer’s warranty or limited warranty coverage.
Warranty coverage may not apply in cases involving:
- Improper use
- Accidental damage
- Unauthorized modifications
- Normal wear and tear
For warranty-related inquiries, customers may contact our support team.
Intellectual Property
All content on this website, including:
- Logos
- Images
- Product descriptions
- Graphics
- Text
- Website design
is the property of Zatoon Surgical and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, or used without prior written permission.
Limitation of Liability
Zatoon Surgical shall not be liable for any indirect, incidental, special, or consequential damages arising from:
- Use of our website
- Purchase of our products
- Delays in delivery
- Product misuse
- Website interruptions
Customers are responsible for using products according to the provided instructions and intended purposes.
User Responsibilities
Users agree to provide accurate and current information when:
- Creating accounts
- Placing orders
- Submitting inquiries
- Requesting support
Any misuse of the website may result in suspension or termination of access.
Changes to Terms
We reserve the right to update or modify these Terms of Service at any time.
Any changes will become effective immediately upon posting on this page.
Continued use of the website following updates constitutes acceptance of the revised terms.
Contact Information
If you have any questions regarding these Terms of Service, please contact us:
Zatoon Surgical
Email: Jawad@zatoonsurgical.com
Phone: 03338646828
